General Terms and Conditions

GENERAL TERMS AND CONDITIONS

Basic information

These general terms and conditions regulate the rights and obligations of BETALOV, s.r.o., with its registered office at Budova COV, Hollého 1854/9, 927 05 Šaľa, ID No.: 36 554 855, VAT No.: 2021749653, VAT No.: SK2021749653, registered in the Commercial Register of the District Court of Trnava, Section: Sro, Insert No: 16363/T (hereinafter referred to as "BETALOV") and our customers, which result from the purchase contract concluded remotely between BETALOV as the seller and the customer as the buyer via the Internet and the subject of which is the purchase of goods via the online store located on the website www.betalov.sk, www.betalov.cz, www.betalov.hu, www.beretta-shop.eu, www.huntingshop.eu, cz.huntingshop.eu, hu.huntingshop.eu

These terms and conditions apply to all contracts concluded remotely in the e-shop www.betalov.sk, www.betalov.cz, www.betalov.hu, www.beretta-shop.eu, www.huntingshop.eu, cz.huntingshop.eu, hu.huntingshop.eu between the seller and the buyer according to the Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance.

A distance contract is a contract between the Seller and the Buyer agreed and concluded exclusively by  of meansdistance communication (in particular by using a website, electronic mail, etc.) without the simultaneous physical presence of the Seller and the Buyer.

The Seller is the company BETALOV, s.r.o., with its registered office in the COV Building, Hollého 1854/9, 927 05 Šaľa, ID No.: 36 554 855, VAT No.: 2021749653, VAT No.: SK2021749653, registered in the Commercial Register of the District Court of Trnava, Section: Sro, Insert No.: 16363/T (hereinafter referred to as the "Seller").

The buyer is a consumer or business (hereinafter referred to as "buyer" or "customer").

A consumer is a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his or her trade or other business activity, employment or profession. Purchases made by a business entity are governed by Act No 513/1991 Coll., the Commercial Code.

Legal relations of the Seller with the Consumer not expressly regulated by these General Terms and Conditions (hereinafter referred to as "GTC") shall be governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as well as related regulations.

Entrepreneur means:

• a person registered in the commercial register,

• a person who operates on the basis of a trade licence,

• a person who operates a business on the basis other than a trade licence pursuant to special regulations,

• a person who carries out agricultural production and is entered in the register according to a special regulation.

For the purposes of the GTC, an entrepreneur is also understood to be one who acts within the scope of their business activity. If the Buyer indicates his/her identification number (ID number) in the order, then he/she acknowledges that the rules set out in the GTC for entrepreneurs apply to him/her.

Legal relations of the Seller with the Buyer, who is an entrepreneur, not expressly regulated by these GTC or the contract between the Seller and the Buyer are governed by the relevant provisions of Act No. 513/1991 Coll. of the Commercial Code, as amended, as well as related regulations. 

The seller's activities shall be subject to the supervision and oversight of the supervisory and authorityoversight .

Supervisory authority:

Slovak Trade Inspection

P. O. BOX 29

Bajkalská 21/A

827 99 Bratislava

Supervision Department:

Inspectorate of the Slovak Trade Inspection in Nitra for the Nitra region

Station 9

949 01 Nitra.

Shopping with and without customer registration

The customer can make a purchase by registering, which gives him benefits and continuous information sent to the e-mail address he has entered. The customer can also a purchase make without registration. The customer of our online shop can be any natural person with legal capacity or a legal person who has expressed an interest in purchasing goods on the website www.betalov.sk, www.betalov.cz, www.betalov.hu, www.beretta-shop.eu, www.huntingshop.eu, cz.huntingshop.eu, hu.huntingshop.eu and has placed an order for goods. Under these General Terms and Conditions, the customer shall also be understood in certain circumstances to include a third party designated by the customer in the binding order as the person to whom are to be the ordered goods delivered (hereinafter referred to as the "Authorised Person"). The indication of the name of the authorised person in the binding order shall be deemed to be his authorisation to take delivery of the ordered goods.

Ordering goods and concluding a contract

Goods can be ordered by placing an order through the Seller's e-shop, by telephone or by e-mail. To order goods via the online shop, click on the button with the picture of the basket with the corresponding inscription "Buy" and the goods will be placed in the shopping cart. You will then be able to decide whether to the purchase close or continue shopping. To continue shopping, click the mouse on the button labeled "Continue Shopping". To close the order click the mouse on the button labelled "Add to Cart". The order is made by filling in the form (not valid for registered customers), selecting the shipping method and payment method and then clicking on the button labeled "Continue Next" after which the order summary will be displayed and then bindingly submitting the order by clicking on the button labeled "Finish", with  understanding thethat the order requires payment for the goods according to the chosen method. Without undue delay after processing your order, we will send you an order confirmation to the email address you have provided, (binding order ) which includes the order number, the name and specification of the goods, the acceptanceprice of the goods and the cost of delivery (postage), the method of payment, details of the place where the goods are to be delivered, details of the seller, or other information. Sending a completed order by the buyer is considered a proposal for the conclusion of a contract under the Civil Code, based on the seller's offer in the e-shop. The purchase contract is concluded by the binding confirmation of the proposal to conclude the purchase contract, i.e. the acceptance of the buyer's order by the seller. Acceptance of the Buyer's order is confirmed by the Seller by telephone or e-mail. 

If you have created an account with us, your order will also be archived in the section "My Orders" of your account, which only you will have access to after logging in. Any further information regarding your order can be sent to the buyer's e-mail address if necessary.

Prices

The purchase price for the ordered goods is the price indicated on the website of the online store at the time of sending the Buyer's order to the Seller, while the is used to determine the purchase priceSeller's valid price list . All prices for goods and services are inclusive of VAT, unless otherwise stated on the webshop page. All prices of goods and services are quoted as final, including the corresponding VAT at the rate set by the applicable law of the Slovak Republic (usually 20% - the exact rate can always be found on the invoice), but does not include the price of delivery of goods, which is charged according to the method of delivery of goods selected in the order. Promotional prices are valid until the date stated in the product details or while stocks last. Any additional discounts that are provided over and above the discounts listed for individual products on our website, individual customer discounts or discounts provided on the basis of our online 's cooperation with third parties are not combinable with each other. The price of the goods does not include transport, consultancy or any other costs, unless stated in the product description. The Seller reserves the right to change prices or the purchase price of the goods in the event of changes in legislation, changes in prices from manufacturers or suppliers of the goods. The Seller undertakes to deliver the Goods to the Buyer at the price prevailing at the time of ordering the Goods. The Seller accepts payment for the ordered goods by the methods indicated on the site in the shopping cart before the order is completed. As part of the order e-shop, the Buyer is obliged to pay the purchase price to the Seller for the ordered goods, in the manner chosen by the Buyer in the order.

Method of payment

• bank transfer - in advance

• payment by card online

• cash - personal collection only

• gift vouchers - only for personal collection

Each shipment is accompanied by a tax receipt, which also serves as a warranty card.

Postage and other fees

We add the following postage to the above prices according to the delivery method and address

• cash on delivery to Slovakia up to 99 Eur - 4,50 € -

• cash on delivery to Slovakia over 99 Eur - free of charge -

• delivery to the Czech Republic up to 99 Eur - 4,50 € -

• delivery to the Czech Republic over 99 Eur - free of charge -

• delivery to Hungary up to 99 Eur - 5,00 € -

• delivery to Hungary over 99 Eur - free of charge -

• personal collection at the shop - free of charge.

The prices are valid for retail purchases!

The Seller shall not be liable for late delivery of goods caused by the courier company.

Recycling fee

Pursuant to the statutory provisions of Section 34(1)(d) and Section 37(1)(a) and (3) of the Waste Act, there is an obligation to indicate the recycling fee when selling electrical equipment if it was indicated by the manufacturer of electrical equipment when placing the electrical equipment on the market. The recycling fee shall be indicated on the packaging or label or on the tax or similar document of sale of the electrical equipment in question. Where electrical equipment comes from a manufacturer who is not registered in the Register of Manufacturers, all legal obligations shall be transferred to the seller.

Delivery times

Delivery time means how many working days from the conclusion of the purchase contract we usually send the goods (we hand over the package to the carrier/deliverer). The delivery time is indicative, we base it on the supplier-supplier experience in our shop as well as on the current availability of the suppliers. It usually ranges from 24 hours to 21 working days, and may be extended accordingly depending on the availability of the goods from the supplier. For goods that are in stock, the delivery time is within 2 to 4 working days. In the case of older or harder to find goods, this time may be extended and we will inform you as soon as we have more information on the availability of the goods (in some cases this may be shortly after the original delivery time). The customer agrees to extend the delivery time if it is not possible to deliver all the ordered goods within the agreed time. We will notify the customer of this situation  possible and inform the customer of the expected delivery date or propose the delivery of replacement goods. If we fail to deliver the goods even within the additional period, the customer has the right to withdraw from the contract and, in the event of payment of the purchase price or part thereof, the funds will be refunded within 14 days to the bank account designated by you. We process orders on a continuous basis every working day

Place and method of delivery

The obligation to deliver the goods is fulfilled when the goods are handed over to the customer or to the authorised person specified in the order. goods We send the by courier service in the form of a letter/package. As we are also a classic shop, you can also  the goods after creating an online orderdirectly in our shop , while keeping the price from the online shop. We will inform you by e-mail that in our shop. If the goods have not been delivered to you even 7 your order has been handed over to the carrier or is ready for personal collection days after our email confirming their dispatch, please contact us. further information about your package and We will then provide you with reasons for non-delivery after checkingpossible by phone or email . The customer is obliged to collect the goods at the agreed time and place in person or arrange collection. The customer shall confirm receipt of the goods in writing in the delivery note, which is also proof of payment in the case of payment on delivery. Together with the goods, the customer receives an accounting document, which also serves as a warranty certificate. The obligation to deliver the goods shall also be deemed to have been fulfilled if the customer does not take delivery of the goods at the agreed time and place or refuses to take delivery of the goods. If the customer does not take delivery of the goods and the goods are returned to us, we have the right to withdraw from the contract of sale and to claim reimbursement from the customer for the costs associated with the return of the goods (postage costs associated with return shipment of the goods). Re-delivery is only possible by mutual . We are not liable for late delivery of goods caused by the delivery agent or address of the recipient. The customer acquires ownership of the goods upon receipt at the place of delivery and full payment of the purchase price. Upon acceptance of the goods, the shall pass to the customerrisk of accidental destruction and accidental deterioration likewise . Upon receipt of the consignment, the customer is obliged to inspect the consignment to ensure that the packaging of has not been damaged the consignment (mechanical damage caused by transport) and that the goods are free from defects. In case of visible damage to the consignment or the goods, the customer is entitled not to accept the consignment.

Warranty period

All goods sold are covered by a statutory warranty period of 24 months.

The Seller shall be liable to the Customer for:

• adherence to the price that was valid at the time the order was sent by the customer, if the order has been accepted,

• dispatch of goods without defects,

• delivery of the goods in the quantity and quality as ordered, provided that the order has been accepted,

• attaching the tax document or sending it by e-mail.

The Seller is not responsible for:

• delayed delivery of goods caused by the delivery driver (courier),

• late delivery of goods caused by incorrect address of the customer,

• damage caused by the delivery driver (courier); visibly damaged goods (damaged package packaging, etc.), in which case the customer refuses to accept the package.

Order cancellation

If you wish to cancel your order that has not yet been processed, please us as soon as possible contact on the hotline and quote your order number. We also reserve the right to cancel your order for goods if we are unable them you to deliver to due to unavailability (out of stock or withdrawal from the offer) or if, even with our best efforts, we are unable to deliver the goods within the agreed time or price, and/or the provision of the goods would cause us unreasonable inconvenience and disproportionate expense in relation to the value of the goods ordered, unless we agree with you an alternative performance. We will inform you of the cancellation of your order immediately by telephone or email.

Claiming goods

For more information and exact terms and conditions, please refer to the section Advertising and regulations.

Withdrawal from the contract

Withdrawal from the contract is governed by Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller's premises and on amendment and supplementation of certain acts. The seller shall provide the consumer with timely and proper information about the right to withdraw from the contract The consumer is entitled to withdraw from the distance contract or the contract concluded outside the seller's business premises within 14 days from the date of: 

1. acceptance of the goods in the case of contracts for the sale of goods

2. the conclusion of a service contract 

3. the conclusion of a contract for the provision of electronic content not delivered on a tangible medium

The consumer may exercise the right of withdrawal from the contract with the seller in paper form or in the form of a record on another durable medium (e.g. by e-mail); if the contract was concluded orally, any unequivocally is sufficient to exercise the consumer's right of withdrawalworded statement by the consumer expressing his/her will to withdraw from the contract . The consumer can use the withdrawal form available on our . In accordance with § 517 (1) of the Civil Code, the customer may also withdraw only in relation to a part of the subject matter of the contract (if the subject matter of the contract or binding order was the delivery of several goods), in which case the contract shall be cancelled only in this part.

The consumer is obliged to send the goods back towithin 14 days from the date of withdrawal from the contract at the latest      or hand them over to the seller or a person authorized by the seller to take over the goods . This does not apply if the Seller proposes to collect the goods personally or through a the Sellerperson authorised by . The time limit under the first sentence shall be deemed to have been complied with if the goods have been handed over for carriage on the last day of the time limit at the latest.

When withdrawing from the contract, the consumer shall bear the costs of returning the goods to the seller or to the person authorised by the seller to take delivery of the goods, this also applies if he withdraws from a contract concluded   at a distance concerning goods which, due to their nature, cannot be returned by post. This does not apply if the seller has agreed to   bear them himself or if he has not fulfilled any of the obligations mentioned in the text above. The effects of withdrawal from the contract will not arise or cease if the buyer cannot return the goods in the condition in which he received them. However, this does not apply if:

1. the impossibility of returning the goods in the condition stated therein is not  to the dueact or omission of the buyer, 

2. the change in the condition of the goods has occurred as a result of an inspection duly carried out for the purpose of detecting defects in the goods.

3. before the defects are discovered, the buyer has sold the goods or part of them, or has all or part of the goods consumed or has altered them in their normal use.

In the case referred to in (c), the buyer is obliged to return the unsold or unconsumed goods or the altered goods and to compensate the seller to the extent to which he has benefited from the said use.

The buyer may withdraw from the contract, the subject of which is the delivery of the goods, even before the withdrawal period has started.

The buyer may not withdraw from the contract, the subject of which is:

• the sale of goods made to the consumer's specific requirements, made-to-measure goods or goods designed specifically for a single consumer,

• the sale of goods which are subject to rapid deterioration or perishability,

• the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery

• the sale of goods which, because of their nature, may be inextricably mixed with other goods after delivery.

Upon receipt of the notice of withdrawal, the Seller shall return to the Buyer within 14 days at the latest all payments received from the Buyer under or in connection with the Contract, including transport, delivery and postage costs and other costs and charges. The Seller shall refund the payment in the same manner as the Buyer used for its payment. The Buyer may also agree with the Seller another method of refund.

The Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a delivery method other than the cheapest normal delivery method offered by the Seller. Additional costs means the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest normal method of delivery offered by the Seller.

Upon withdrawal from the contract, the seller is not obliged to refund the buyer before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller, unless the seller proposes to collect the goods in person or through a person authorised by him.

The buyer is liable for any diminution in the value of the goods resulting from handling of the goods which goes beyond the handling necessary to establish the characteristics and functionality of the goods.

The buyer has the opportunity to test the functionality of the goods after delivery, but cannot use the goods if he withdraws from the contract. In order to ascertain the nature, characteristics and functionality of the goods, the consumer should only handle and inspect the goods in the same way as he would be able to do in a bricks-and-mortar shop. The buyer is required to handle and inspect the goods with due care during the withdrawal period. For example, purchased clothing should only be tried on but not worn, and the goods should be returned with the original tags or other means of protection or identification.

The seller has the right to withdraw from the contract if:
- if the goods are sold out,
- if it has detected an error in the price or in the description of the product,
- if it suspects that the order has been misused (e.g. false identity),
- if there is non-compliance with the payment terms,
- if delivery becomes objectively impossible (e.g. destruction of the goods before dispatch),
- if there is a material breach of contract by the buyer (e.g. failure to pay the price within the agreed time).

Alternative Dispute Resolution

The customer - has the right to contact the seller with a request for redress (e.g. by email) if he is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his consumer rights. If the Seller responds to this request in a negative manner or fails to respond within 30 days of sending it, the consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as "ADR entity") pursuant to Act 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendment and supplementation of certain acts. ADR entities are authorities and authorised legal persons pursuant to §3 of Act 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Additions to Certain Acts. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk; the consumer has the right to choose which of the listed ADR entities to turn to. The consumer may submit a proposal in the manner specified under §12 of Act 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendment and supplementation of certain acts.

Consumers can also lodge a complaint via the RSO's alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/.

Alternative dispute resolution can only be used by a consumer - a natural person who is not acting within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution shall apply only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT. If several ADR entities are competent, the consumer has the right to choose to which of them he submits the proposal. In addition to ADR, the consumer shall have the right to apply to the general or arbitration court having jurisdiction in the matter and place. 

Final provisions

These general terms and conditions are an integral part of the purchase contract concluded between the seller and his customer and are binding for both parties. The legal relations established by the purchase contract shall be governed by the provisions of the purchase contract (ie. .the binding order and order confirmation or individually agreed terms and conditions), the provisions of these general terms and conditions and the relevant legal regulations. The provisions of the sales contract take precedence over the provisions of these General Terms and Conditions and the dispositive provisions of generally applicable law. The Seller reserves the right to unilaterally amend or supplement these General Terms and Conditions. Any changes to these General Terms and Conditions shall enter into force on the date of their publication on the website www.betalov.sk/.hu/.cz. Legal relations arising from the contract of sale shall always be governed by the general terms and conditions in force at the time of the binding order of goods.

These general terms and conditions come into force on 03.11.2023.